Cluster Training Manager - Wyndham Dubai Marina and TRYP by Wyndham Dubai

Cluster Training Manager - Wyndham Dubai Marina and TRYP by Wyndham Dubai
20 Apr 2017

The Cluster Training Manager is responsible for managing the training process at his/her property. She/he will conduct needs assessments and implement action plans to address training needs; coordinate property trainers in required Wyndham International training; conduct Management Development Modules; and oversee and support skills and standards training. What will it be like to work for this family of brands? Wyndham Hotel Group is the world's largest and most diverse hotel company, encompassing approximately 8,000 hotels and 679,100 rooms in 73 countries. From the award-winning upper-upscale offerings of its namesake Wyndham Hotels and Resorts® brand, to the distinctly familiar properties of its globally recognized Dolce, Ramada®, Days Inn®, Super 8® and Howard Johnson® brands, Wyndham Hotel Group prides itself on providing guests, owners and franchisees with exceptional customer service, great value and the most lodging choices around the world. Wyndham Hotels and Resorts® Wyndham Hotels and Resorts is an upscale, full-service brand located in key business and vacation destinations around the world. It offers the comfort and amenities you would expect in a world-class hotel, including beautifully appointed public areas, thoughtfully detailed guestrooms and distinct dining options. Business locations feature well-designed meeting space flexible enough to accommodate anything from an executive board meeting to a major sales conference, as well as business and fitness centres. All properties feature high-speed Internet access. TRYP by Wyndham® TRYP by Wyndham is a select-service, mid-priced hotel brand located in key urban markets throughout North America, Europe, Central America and South America, including Madrid, Barcelona, Paris, Frankfurt, New York and Buenos Aires. Hotels cater to all travellers with accommodations suited for different travel needs: the Premium Room, designed for business travellers; the Fitness Room, equipped with exercise machines and complimentary 'Fitness Kit'; and the Family Room, complete with bunk beds for kids and a larger bed for parents. The brand's "Own the City" culture, which openly displays passion for guests and for the cities in which TRYP by Wyndham properties are located, aims to help guests make the most of their travels. Main tasks

- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
- Prepare and submit required reports in a timely manner.
- Conduct training, using the Wyndham Facilitator's Guides or other materials as necessary.
- Hold regular meetings with the team to discuss issues and successes.
- E valuate department trainings' performance, and ensure a consistent level of quality in delivery.
- Making sure all Associates complete the mandatory Wyndham training modules.
- Design and conduct an annual training needs assessment to determine the hotel's priorities.
- Implement training programs to address the hotel's training needs.
- Coordinate and support hotel trainings by ordering materials and scheduling training.
- Schedule regional workshops and other training to ensure that all Associates receive required training.
- Track and report on compliance with required training for all Associates.
- C onduct regular inventory of training supplies and control materials to ensure an adequate supply of materials to conduct required training.
- Assist in development of the annual budget.
- Control training expenses and manage expenditures to meet the hotel's needs while remaining within budget guidelines.
- Monitor the service standards by position and ensure compliance for all new hires.
- Become certified in all Wyndham standard training programs.
- Attend Training Manager meetings as required; participate in regular Training Manager conference calls, and network with peers within Wyndham.
- Conduct Wyndham Training Skills Workshop (Train the Trainer) and ensure that managers and supervisors are following the principles of this training in conducting regular departmental training.
- Be familiar with Guest Service reports, Associate Opinion Survey results and action plans, and mystery shopper or quality audit reports. Use these results to determine training needs.
- Maintain professional association memberships, attend industry conferences, and network within the industry to develop training management skills.
- Coordinate outside vendors and industry resources to meet the property's training needs, within budget guidelines.
- Be involved with and support the efforts of the Wyndham Enrichment Committee and Safety Committee.
- Assist with training in, support and track other required Wyndham training, such as Blood Borne pathogens, Serving Alcohol with Care, etc.
Qualifications
What we are looking for

Someone who has a passion for continuous learning.

Has Innovative thinking and

2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major

6 years progress experience in a similar role.

Strong verbal and written communication skills in English

Communication skills are key

Extensive working knowledge of Microsoft Office

Published

Similar Jobs

Night Manager - Ramada Plaza Jumeirah Beach 25 Apr 2017 Night Manager - Ramada Plaza Jumeirah Beach, UAE At Ramada Plaza Jumeirah Beach we are committed to creating caring experience - every person
Cluster Sales Manager - Ramada Plaza Jumeirah Beach & Ramada Hotel and Suites Sharjah 25 Apr 2017 Cluster Sales Manager - Ramada Plaza Jumeirah Beach & Ramada Hotel and Suites Sharjah, UAE
Cluster Director of Sales & Marketing - Ramada Plaza Jumeirah Beach & Ramada Hotel and Suites Sharjah 24 Apr 2017 Cluster Director of Sales & Marketing - Ramada Plaza Jumeirah Beach
Cluster Reservation Manager - Ramada Plaza Jumeirah Beach & Ramada Hotel and Suites Sharjah 25 Apr 2017 Cluster Reservation Manager - Ramada Plaza Jumeirah Beach & Ramada Hotel and Suites
General Manager - Middle East 20 Apr 2017 The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction