Telephone Operator

First Central Hotel Suites looking to employ a highly skilled and responsible Telephone Operator to increase customer satisfaction by providing efficient, prompt, trouble free and courteous communication support for Hotel Guests and employees.

First Central Hotel Suites Minimum Requirements:
• Preferable Female and Arab Nationality.
• Minimum 2 years’ of Previous hospitality experience
• Highly organised and prompt in time management.
• Require Good communication skills, speaking third language preferable (English & Arabic speaker & written).
• Punctual, be able to follow directions, to take criticism, to get along with co-workers, supervisors, to treat co-workers, supervisors with respect and courtesy, and to refrain positive approach.
• High School Degree or equivalent.

First Central Hotel Suites Responsibility:
• Strictly follow the Hotel telephone standard, and provide service with a friendly tone of voice, keep high level of respect and positive attitude.
• Direct calls to guests, staff or other departments through the switch board. When directing the calls accuracy is crucial. Internal extension numbers must be known by heart.
• You should know what is required when an emergency call has to be made.
• Be attentive to respect the privacy/ confidentiality of the information, or gust names available at the operator room.
• Place outgoing calls and takes messages for guests and delivers the same to guests.
• Ensure that any wakeup call requested by a guest is performed at the exact time.
• Answer all guest requests regarding the housekeeping issues. Ensure that you understand properly the request or the issue and then record the full details in the logbook.
• You are responsible to ensure that the reports are collected from the Front Desk and that the discrepancy with the operator records is controlled, i.e. Guest In-House Record.
• Carry out any other reasonable duties and responsibilities as assigned.
• Ensure that high level of work services are maintained at all times.

Additional responsibilities:
• Greet Hotel guests/visitors entering and leaving the Hotel.
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
• Knowledge of identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).



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