Reservations Supervisor at IHG® - Dubai Festival City

Do you see yourself as a Reservations Supervisor?

What's your passion? Whether you're into reading, golf or sky diving, at IHG® we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.

The InterContinental Hotels Group (IHG®) properties in Dubai Festival City consist of three hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000 bedrooms, the three properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium facilities, and swimming pool facilities.

We are looking for confident, sophisticated and internationally-minded people to join over 1200 colleagues who are committed to maintaining the highest standards of luxury, quality and service which define our company. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

At the moment we're looking for a Reservations Supervisor to join our energetic, enthusiastic and passionate team at InterContinental Hotels Group® - Dubai Festival City .

This role reports directly to the Reservations Manager and the primary responsibility of this role is to align the Reservations policies and procedures to deliver Great hotels guests love and create the right environment in which our colleagues can experience our Winning Ways and IHG® commitment. Under the direction of the Reservations Manager, the Reservations Supervisor is responsible for supervising the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets. In addition to maximizing reservations opportunities for each of the DFC properties, including rooms and restaurants for Crowne Plaza DFC, Intercontinental DFC and InterContinental Residences DFC. Promoting the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.

The key responsibilities are:

· Conducts shift briefings to ensure hotel activities and operational requirements are known
· Ensures all tasks on the daily checklist are carried in an efficient and timely manner (including but not exclusive to all reports, no shows/cancellation processing and spot checks).
· Ensures Sales Agents record and process reservations made by phone/fax/email, as well as amendments to reservations.
· Promptly attend to all guest inquires & complaints within 12 hours ensuring solutions support both positive guest experience & revenue generation/retention ("Webguru" + Glitch)
· Ensure the team is motivated to work at their highest individual levels of performance.
· Ensure Sales Agents sell InterContinental, Crowne Plaza and InterContinental Residence Suite product and services for rooms, restaurants and golf club by using up-selling, cross-selling and suggestive selling techniques through coaching.<br><br> Qualifications

Ideally, you'll have some or all of the following qualifications and experience we're looking for:

· Minimum 2 years call-centre or hotel operations experience.
· Minimum 1 year experience in supervisory role.
· Minimum secondary education completed. Desired Bachelors.
· Intermediate knowledge of Microsoft Office
· Advanced in writing and speaking English
· Knowledge of Arabic language desired.
· Ability to work both independently and within a team environment.
· Ability to lead and motivate team members.

In return we'll give you a competitive financial and benefits package including accommodation, free meals on duty, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

At IHG® we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

So what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG®.

To find out more about us or any other jobs with IHG® please look at www.ihg.com/careers

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