Central Hotels Management - is seeking to employ a highly skilled and well experienced Hotel Manager / EAM responsible to support the Group General Manager in successfully operating & managing the hotel in line with the brand standards, maintaining owner relationships and corporate and functional strategies. Oversees and directs all aspects and evaluates and meets the short and long term needs of the hotel to ensure its success.
Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 3 years work experience as Hotel Manager, or Director of Operations. Good operational, administrative and interpersonal skills is a must.
Duties and responsibilities
. Assists in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programs as directed
â¢ Coordinates functions and activities with Group General Manager through supervision of hotel department heads
â¢ Assists in the development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Program to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability.
â¢ Ensures highest level of guest satisfaction by providing within corporate standards quality guest services and amenities
â¢ Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community
â¢ Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed
â¢ Ensures emergency procedures are practiced and enforced to provide for the security and safety of guest and employees
â¢ Develops recognition programs, advertising and promotional campaigns to obtain greatest market awareness and patronage
â¢ In the absence of the General Manager, assumes responsibilities as appropriate People:
â¢ Identifies future potential department heads and participates in the development of their training plans.
â¢ Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity
â¢ Establishes and maintains effective employee relations including open communication with all employees
â¢ Establishes and maintains a prominent level of visibility and involvement in the property and in business, social and governmental communities as appropriate Guest experience:
â¢ Anticipate Guests needs
â¢ Maintain a high level of knowledge which might affect the Guest experience
â¢ Demonstrating a 'Service' attitude
â¢ Taking appropriate action to resolve guest complaints
â¢ Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
â¢ Review and update existing standards to ensure competitiveness.