Front Office Manager
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. All of our activity is aligned to our purpose of "we care for people so they can be their best".
The Front Office Manager is responsible to assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Concierge, Guest Relations, Communications Centre, Business Centre and Grand Club.
The Front Office Manager is responsible for all duties of the front desk operation which includes: training, inter-department communications, and scheduling. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Responsible for short and long term planning and the management of the hotel's Front Office operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures
Not only will you do amazing things within the hotel, you will make a name for yourself and team outside of the hotel. Partnering and participating in local community events and initiatives.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment. If you are ready for this challenge, then we are ready for you !
Ideally with a university degree or diploma in Hospitality or Tourism management.
Minimum 2 years work experience as Assistant Director of Rooms or Front Office Manager.
4 years or more of progressive hotel Rooms Management experience (preferably with Hyatt)
Previous hotel pre-opening experience preferred
Service oriented style with professional presentations skills
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Re putation as a collaborative and results-oriented leader, with excellent business acumen.
P roven ability as an effective and caring leader fostering a culture where people are empowered to be their best.
Ability to manage change, deal with complex situations requiring the assessment of priorities and the tenacity to follow through to a successful conclusion.
Verbal and written English language proficiency is required, with a second language helpful.
You must be able to deal with difficult situations and people, while exhibiting a consistent level of professionalism and have a true desire to satisfy the needs of others.
You are a people-oriented person and one who exudes great energy when connecting with people from all levels, embodying Hyatt's brand values of fun, creativity and integrity. You are a good team player and enjoy challenges that come your way.
If you have high performance standards, a high level of enthusiasm and thrive in a fast-paced team environment then you just might be the candidate that we're looking for!
A career with Hyatt opens a world of opportunities. Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged .
Primary Location: AE-AZ-Abu Dhabi
Organization: Grand Hyatt Abu Dhabi
Job Level: Assistant Director | Full-time
Job: Front Office
Worldwide/Local Candidates: Worldwide