Sales Manager (Preferably Filipino Nationality )
ESSENTIAL JOB FUNCTIONS:
o To generate and maintains customers of defined accounts / areas through sales activities (face to face sales calls, telephone calls, entertainment).
â¢ To maintain a high level of exposure for the hotel through direct sales, telephone, fax, written communications.
â¢ To ensure comprehensive & complete coverage of own portfolio covering all levels of accountsâ managerial & departmental executives for a comprehensive client servicing, achieving targets and maximum productivity.
â¢ To implement & executes all sales objectives and action plans to reach and exceed targets set.
â¢ To solicit and serves transient and group business & meetings.
â¢ To formulate corporate offer letters and yearly contracts and any other required business correspondence.
â¢ To establish parameters, quotes and negotiate prices with customers for transient and group business.
â¢ To ensure that the response to any business request is actions within 24 hours
â¢ To promote & produces sales leads for the Gloria Hotels outside of coverage area.
â¢ To provide feedback to the Director of Sales & Marketing / Director of Sales / Senior Sales Managers / Sales Managers on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his / her market areas.
â¢ To arrange site inspections of hotel.
â¢ To disseminate sales related information to other departments as appropriate.
â¢ To maintain close communication with the Events Management Team in the negotiation process of their accounts.
â¢ To attend all pre & post â conference meetings, as required, arranged by the Eventâs Management Department.
â¢ To follow up with the Events Management Team after the post â event meeting with Thank You calls and send Thank You Letter together.
â¢ To perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
â¢ To handle incoming calls and ensures messages are taken an details are forwarded to the person concerned.
â¢ To attend departmental and communication meeting as requested by Department Head.
â¢ To attend major events in hotel & city as requested by Department Head.
â¢ To closely monitor accounts revenue and business production of own corporate portfolio and that of any assigned Sales Executives.
â¢ To maximize up selling opportunities whenever possible.
â¢ To review direct competition and conducts regular research.
â¢ To establish and maintains files of major accounts and assists Senior Sales Manager in maintaining the accounts management system.
â¢ To ensure that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
â¢ To maintain an up to date account & contact database and details in property management system.
â¢ To ensure comprehensive and up to date knowledge of propertiesâ unique selling points, features, amenities, services and policies.
â¢ To closely coordinate and communicate with outbound sales office with regards to accounts/markets those are serviced by Outbound Sales.
â¢ To ensure that Gloria Hotels Sales & Marketing Policies and Standard Operational Procedures are adhered to at all times.
â¢ General Responsibilities
o To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
o To generally promote and ensure good inter-departmental relations.
o To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
o To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
o To adhere to Company and Hotel rules and regulations at all times.
o To maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
o To maintain professional business confidentiality.
o To have good knowledge of S&C, Microsoft Office & Microsoft outlook. Uses technology available for reports, communication and client correspondences.
o To be flexible to adapt to sudden increase in working hours as per business needs.
â¢ Occasional Responsibilities
3.1 To report any equipment failures/problems to the Maintenance Department.
3.2 Pass any maintenance requests to the Maintenance Department
3.3 To participate in any Training/Developments schemes as recommended by senior management.
3.4 To assist the Duty Manager in any task outlined/detailed by him/her.
3.5 To comply with any reasonable