Order Taker (Arabic) - In-Room Dining, Food & Beverage Service InterContinental Hotels Group® Dubai Festival City

Do you see yourself as a Order Taker (Arabic) ?

What's your passion? Whether you're into tennis, diving or karaoke, at IHG® we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.

The InterContinental Hotels Group (IHG®) properties in Dubai Festival City consist of three hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza and the lavish long-stay InterContinental Residence Suites. In addition to over 1000 bedrooms, the three properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of -the-art gymnasium facilities, and swimming pool facilities.

We are looking for confident, sophisticated and internationally-minded people to join over 1200 colleagues who are committed to maintaining the highest standards of luxury, quality and service which define our company. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

At the moment we're looking for an Order Taker (Arabic) to join our energetic, enthusiastic and passionate team at InterContinental Hotels Group® Dubai Festival City .

Order Taker accepts Room Service orders from all in-house guests through telephone and is responsible in putting guest orders through micros, billing procedures, cash and credit card settlements.

The key responsibilities are:


• Assist guest in placing their orders, making recommendations and generally advising them.
• Learn the Room Service Menu and Beverage Lists, the daily availability items and seasonal specialties including prices.
• Assist in increasing the Room Service Food & Beverage revenues by up-selling to the guest when they placed orders.
• Record and process Room Service Food & Beverage revenue transactions including the preparation of the guest check and micros operation.
• Communicate over the telephone in the standard manner to promote a high degree of guest's satisfaction.
• Receive money by cash or credit card payments. <br><br> Ideally, you'll have some or all of the following qualifications and experience we're looking for:

Qualifications:


• Experience in Room Service
• Telephone etiquette courses
• Upselling techniques
• Fluency in English is a must
• Arabic speaking
• Excellent communication skills both written and verbal
In return we'll give you a competitive tax-free financial and benefits package, hotel discounts worldwide and the chance to work with a great team of people.

You'll join a team passionate about delivering memorable experiences that make our guests feel special, making InterContinental Hotels Group® Dubai Festival City a great place to work. Most importantly, we'll give you Room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG®. To find out more about us or any other jobs with IHG® please look at www.ihg.com/careers .

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