Reservations Manager

At InterContinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision : to be the most preferred, admired and successful hotel company the world over.

As Reservations Manager, you will be responsible for the overall supervision of the Reservations team & strategically managing the room inventory to maximize revenue & better market performance. Job responsibilities are performed in accordance with the standard policies and procedures set as per the company guidelines but he/she exercises a considerable amount of independent judgment in carrying out assigned duties and responsibilities. Your responsibilities include:


• To ensure the hotel meets revenue targets.
• Organizing & managing room reservation activities.
• To generate new business for the hotel & being aware of selling all services.
• Analyzing daily pick-up, forecast trends and devising marketing & revenue management strategies under the guidance of the Revenue Manager.
• To actively seek all sales and revenue opportunities both internal and external to increase the profile of the hotel.
• To work along with the Sales & Events teams to maximise occupancy of rooms, drive business & increase market performance.
• To develop strong working relationships with all guests & clients in order to maximise sales opportunities and generate business for the future.
• Maintain high level of knowledge about our competition and their product offerings.
• To understand the construction of Budgets & Forecasts and how to influence profit and loss results.
• To ensure that billing and credit agreements are managed and controlled.
• Control room inventory to maximize revenue and ensure smooth operation of the reservation department.
• Maintain and manage hotels PMS and ensure that accurate information and data are entered by the reservation team.
• Maintaining proper balance between the hotel's online system & Property Management System, so that accurate availability is shown at all times.
• Drive and increase hotel system performance and visibility as appropriate.
• Ensuring compliance with occupational health & safety standards as per the company guidelines.
• Reflecting the company's environment friendly vision and encouraging & supporting team members on the Green Engage program.
• Adhering to the PCI-DSS standards while handling sensitive credit card information.
• Adhering to the Fire, Life, Safety rules & regulations & report any potential threats.

Do you have what it takes to be a leader in the world's most global hotel company?

If so, make it happen and apply now for a career with InterContinental Hotels Group, where a world of personal and professional opportunities exist.<br><br> Bachelor's degree/ higher education qualification, 4 or more years of experience in Reservations department
Flexibility to work long hours and inspire the team to be One Step Ahead

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