Training Manager

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

Raffles Europejski Warsaw , scheduled for opening in 2017, not only brings a new luxury hotel to this fast changing city, but also heralds the next chapter for one of the city's most iconic and best loved buildings. It will offer its guests 103 elegant guestrooms and suites; a restaurant with an outdoor terrace with seasonal menus showcasing Poland's rich produce and cuisine; a bar and cigar lounge; and a pâtisserie that will evoke Hotel Europejski's fascinating story. The hotel will also house a spa featuring six treatment rooms.

If you are looking for a dynamic environment for growth, please join us as:

Training Manager

Summary of Responsibilities:

Reporting to the Director of Talent & Culture, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Facilitate all Company training programs and ensure standards are followed
• Provide on-going coaching and guidance for departmental Trainers or department Leaders to ensure consistency of quality training
• Ensure all training material is up to date
• Coordinate all training seminars
• Act as an internal performance consultant, involved in facilitating departmental meetings, focus groups and team-building activities as required
• Partner with external organizations who provide support for the hotel's learning strategy
• Ensure all team member training, documentation and testing is completed in the required time frame
• Create and develop training materials and programs to meet the needs of the hotel
• Follow outlet policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned
Qualifications:

• Previous leadership experience in a related field required
• Computer literate in Microsoft Windows applications required
• University/College degree in a related discipline preferred
• Previous Hotel experience preferred
• Excellent interpersonal, communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements: Must be eligible to work in Poland

ABOUT ACCORHOTELS

We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making " Feel Welcome " resonate as the finest hotel promise. AccorHotels provides an extensive offer to students including complementary brands-from luxury to economy - that are recognized and appreciated around the world for their service quality: Raffles Hotels & Resorts, Fairmont Hotels & Resorts, Swissôtel Hotels & Resorts, Sofitel Legend, SO Sofitel, Sofitel, Pullman Hotels & Resorts, MGallery by Sofitel, Grand Mercure, The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibis budget, hotelF1. We are committed to a culture in which our colleagues FEEL WELCOME and FEEL VALUED. Guided by our strong values and rich culture, we are consistently recognized as a top employer and a global community of hospitality leaders dedicated to serving our guests, colleagues and communities, realizing our full potential through professional development and growth opportunities, and enjoying a life filled with unlimited experiences. For more information, please visit accorhotels.jobs and frhi.com/careers .

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Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel
Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel
Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel
Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel
Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel