Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
Raffles Europejski Warsaw, scheduled for opening in 2017, not only brings a new luxury hotel to this fast changing city, but also heralds the next chapter for one of the city's most iconic and best loved buildings. It will offer its guests 103 elegant guestrooms and suites; a restaurant with an outdoor terrace with seasonal menus showcasing Poland's rich produce and cuisine; a bar and cigar lounge; and a pÃ¢tisserie that will evoke Hotel Europejski's fascinating story. The hotel will also house a spa featuring six treatment rooms.
If you are looking for a dynamic environment for growth, please join us as:
Summary of Responsibilities:
Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:
â¢ Consistently offers professional, engaging and friendly service
â¢ Understand and promote the hotel's vision, leaders job results list and departmental vision;
â¢ Provide supervision for the entire Front Office team, which includes front desk agents, telephone operators, club floor, concierge and bell/door persons;
â¢ Handle all guest related issues and oversee and address any challenges in any area of the hotel to ensure during the Manager on Duty shift
â¢ Coach and counsel the Front Office team to provide exemplary guest service;
â¢ Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive employees' relations.
â¢ Develop and maintain standards for the department, while adhering to Raffles' score standards
â¢ Provides direction and support to line associates in their daily tasks relating to their positions
â¢ Communicate and liaise effectively with other leaders in the department and hotel
â¢ Ensures proper staffing and scheduling of all front office colleagues in accordance to productivity guidelines
â¢ Supports daily and weekly selling strategy in accordance with yield recommendations and promotes maximizing of revenue and occupancy on a daily basis
â¢ Ensures all daily, monthly and quarterly reporting is completed on a timely basis
â¢ Ensuring that all job check lists have been completed daily
â¢ Review three day forecast and adjusting staffing levels as needed
â¢ Adhere to and sign off on all clerk cash handling, balancing of shift closings, and adjustments Qualifications:
â¢ Previous experience is an asset
â¢ Able to stand for long periods, sometimes 8 hours per shift
â¢ Knowledge of property manager an asset
â¢ Required knowledge of Windows' Office Suite Visa Requirements: Must be eligible to work in Poland
We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making " Feel Welcome " resonate as the finest hotel promise. AccorHotels provides an extensive offer to students including complementary brands-from luxury to economy - that are recognized and appreciated around the world for their service quality: Raffles Hotels & Resorts, Fairmont Hotels & Resorts, SwissÃ´tel Hotels & Resorts, Sofitel Legend, SO Sofitel, Sofitel, Pullman Hotels & Resorts, MGallery by Sofitel, Grand Mercure, The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibis budget, hotelF1. We are committed to a culture in which our colleagues FEEL WELCOME and FEEL VALUED. Guided by our strong values and rich culture, we are consistently recognized as a top employer and a global community of hospitality leaders dedicated to serving our guests, colleagues and communities, realizing our full potential through professional development and growth opportunities, and enjoying a life filled with unlimited experiences. For more information, please visit accorhotels.jobs and frhi.com/careers .