Front Office Supervisor Hotel Indigo Paris - Opera

What's your passion? Whether you're into swimming, travelling or reading at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Located just next to Place de l'Opéra, in a thriving business area, Hotel Indigo Paris - Opera is a modern interpretation of the authentic Parisian style. Located in a quiet street yet in a central location near Olympia Music Hall, Madeleine and Garnier Opera, this 4-star boutique hotel is in a walking distance from Place Vendôme, Rue Saint-Honoré and Champs-Elysées. Luxury boutiques, galleries, Galeries Lafayette and Printemps department stores and acclaimed restaurants all dot this area. The Tuileries gardens and the collections of the Louvre are also within easy reach. The hotel is composed of 57 fully renovated large rooms including 12 suites and duplex apartments. It also offers a wine bar with terrace, a 42-seat restaurant and a fitness center.

We are looking for a highly motivated Front Office Supervisor!
The job: Manage all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations) to deliver a guest experience that is unique and brings the brand to life. At Hotel Indigo we look for people who are energetic and approachable with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.

Duties and responsibilities:
Financial returns:

• Participate in the preparation of the annual departmental operating budget and financial plans.

• Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.

• Oversee night audit function and preparation of daily financial reports.

• Develop plans to increase occupancy and ADR through walk-ins and up selling at the front desk.
People:

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.

• Educate and train team members in compliance with national and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

• Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.
Guest experience:

• Ensure front office staff provides guests with prompt service, professional attention and personal recognition.

• Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.

• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
Responsible business:

• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.

• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.

• Perform other duties as assigned. May also serve as manager on duty.
Accountability:

This job is the top Front Office job at a full-service hotel or at a regional extended-stay hotel. Report to the General Manager. Typically supervises front desk agents, reservations, PBX, etc. May oversee subordinate supervisors.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. We are an equal opportunities employer.<br><br> Qualifications and requirements
Bachelor's degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including management experience.
Must speak fluent English. Other languages preferred.

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