Restaurant and Bar Manager - Crowne Plaza Battersea
Our Restaurant and Bar Manager manages restaurant, bar and room service operations to ensure quality service and standards while delivering a guest experience that is unique. Ensure compliance with all federal, state and local regulations concerning health, safety, or other requirements.
At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.
Duties and Responsibilities:
Â· Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on restaurant, bar, room service and labour costs.
Â· In partnership with the catering office, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for guests at a good value.
Â· Ensure all credit and financial transactions are handled in a secure manner.
Â· Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
Â· Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties. Guest experience:
Â· Ensure all restaurant, bar and room service equipment is in proper operational condition and is cleaned on a regular basis.
Â· Ensure that all restaurant, bar and room service facilities space is cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
Â· Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
Â· Manage local restaurant and bar marketing programmes for the hotel; participate in and maintain system-wide restaurant and bar marketing programmes and promotions. Monitor local competitors and industry trends. Review and approve menu design and concepts with Executive Chef.
Â· Conduct proper restaurant, bar and room service inventory procedures. Determine minimum and maximum stocks for all restaurant, bar and room service material, and equipment.
Â· Ensure the security and proper storage of restaurant, bar and room service products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimising waste.
Â· Perform other duties as assigned. May also serve as manager on duty.<br><br> Some college and/or advanced training in food and beverage management plus 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience. Bachelor's degree / higher education qualification in Hotel Management, culinary arts, or related field preferred. Must speak local language. Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law.
In return we'll give you a competitive financial and benefits package Paying up to Â£28,000, Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please get in touch and tell us more about yourself by clicking "Apply Online".
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.