Duty Manager - Holiday Inn New Delhi Mayur Vihar Noida

Do you see yourself as a Front Office Professionals?

What's your passion? Whether you're into juggling or carving at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

1. The Location

Holiday Inn New Delhi Mayur Vihar Noida

Ideally located just off the DND Flyway , Holiday Inn New Delhi Mayur Vihar Noida hotel is just 25 minutes drive from shopping at Connaught Place in Delhi`s city center and a 20 minute drive from tourist attractions like the the Akshardham Temple, Rajghat, Old Fort and Humayun's Tomb and also close to the new Taj Expressway, making it the perfect base for guests visiting the Taj Mahal in Agra. Our hotel has 192 guest rooms including two suites, Café on 3 all-day dining restaurant that serves Asian, Western and Mediterranean cuisine that offers quintessential American cuisine along with premium beverages, the 24-hour Business Center with a boardroom and two meeting rooms and banqueting facility for up to 650 guests. Dedicated to providing guests with exceptional service, Holiday Inn New Delhi Mayur Vihar Noida evokes a unique combination of understated elegance and modern luxury.

Join us as Duty Manager at Holiday Inn New Delhi Mayur Vihar Noida . You'll have ambition, talent and obviously, some key skills. Because, for this vital role, we're looking for someone who:

· demonstrates a pleasant personality with a mature disposition
· is willing to go the "Extra Mile" in order to exceed guests' expectation
· is a team player and contributes to ensure the smooth operations of the Front Office
· is able to work on a rotating roster
· preferably has a certification/ basic knowledge in Hospitality/ Tourism

What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, bring your passion to IHG and we'll make sure you'll have room to be yourself.<br><br> 1. KEY RESPONSIBILITIES
Job Summary - (Role Summary)
· Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.

Essential Duties and Responsibilities - (Key Activities of the role)
· Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
· Provides functional assistance and direction to all departments.
· Cooperates, coordinates and communicates with other hotel departments as required.
· Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
· Responds to guest needs and resolves related problems
· Supervises and directs Reception and Reservations personnel.
· Supports and assists Front Office personnel and all departments at peak periods.
· Ensures VIPs and priority club guests receive special attention
· Inspects front of house and back of house regularly for cleanliness.
· Assists Guest Relations in greeting, rooming, and sending off VIP guests.
· Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
· Provides input for Front Office meetings.
· Promotes inter-hotel sales and in-house facilities.
· Checks billing instructions and monitors guest credit
· Analyses and approves discounts and rebates.
· Analyses the rate variance report to ensure rooms revenue control
· Takes action with the Property Management Systems (PMS) in emergency situation.
· Fully conversant with all hotel emergency procedures.
· Ensures front line staff complies with FIT marketing techniques and maximize sales.
· Works with Superior and Human Resources on manpower planning and management needs
· Works with Superior and Director of Finance in the preparation and management of the Department's budget.

Required Skills -
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· Good writing skills
· Proficient in the use of Microsoft Office and Front Office System
· Problem solving and organizational abilities

Qualifications -
· Bachelor's Degree or Diploma in Hotel Administration, Hotel Management or equivalent

Experience -
· 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.


Number of employees supervised -
Direct N.A.
Indirect N.A.

Annual Operating Profit/Payroll Budget -
· Department Budget

Key Metrics -
· Department Budget
· Guest Satisfaction Survey

Decision Making Responsibilities (Decision Rights) -
· Department Budget
· Matters pertaining to Front Desk operations
· Within the authority as assigned for Hotel Band 6 role


Key Internal Relationships -
· Hotel Employees

Key External Relationships -
· Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.




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