Director of Talent & Culture (HRD)

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of leading global luxury hospitality brand.

Raffles Hainan , located in the "Hawaii of Asia" - Hainan, will enjoy a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort's 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 7 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.

If you are looking for a dynamic environment for growth, please join us as :

Director of Talent & Culture

KEY ROLES & RESPONSIBILITIES

• Formulates and recommends policies, procedures and standards pertaining to Recruitment & Selection, Compensation and Benefits, Employee Welfare, Safety and Health, Employee Communication, Industrial Relations, Training and Development, Performance Management and Career Development in accordance with Raffles' established guidelines as well as national and industry, laws and customs, and ensuring that they are complied with by all departments

• Develops and proposes plans relating to present or future manpower requirements of the Hotel to ensure that the Hotel is correctly staffed according to the projected level of business

• Liaises with employment agencies, educational institutions, government bodies etc for staff and possible sources of recruitment

• Assesses and evaluates prospective employees

• Formulates and recommends a sound wage and salary system, which facilitates the attracting and retaining of staff

• Identifies, prioritizes and meets the short and long term training and development needs of the Hotel

• Reviews the recommendations of staff promotions and career development by respective ExCo/Department Head for the General Manager's approval

• Represents the Hotel in collective bargaining and contacts with labour organizations and employee representations

• Oversees the Hotel's staff facilities including staff locker rooms, rest rooms, and staff restaurant

• Directs the Hotel's employee events and social and recreational activities

• Directs the Hotel's employee recognition programmes

• Edits the staff newsletters and other in-house staff publications

• Ensures the dissemination of information to staff in the most effective manner

• Acts as an internal consultant in providing advice and guidance in the management and resolution of grievance and disciplinary issues

• Assists in the preparation and accomplishment of goals for the Department

• Responds promptly and positively to all guest requests, even if they do not directly concern the department or job

• Keeps confidential matters/knowledge in strict confidence

• Any other duties and responsibilities that may be assigned from time to time by the General Manager


PERSONAL ATTRIBUTES

• Demonstrate leadership qualities to build strong employee engagement

• Strong interpersonal skills and attention to detail

• Ability to work independently

• Good communicator with fluency in English and ability to communicate in a local language where the hotel operates

• Proven organizational skills, able to set and meet deadlines as well as follow-through

• Good understanding of what it takes to build a strong service culture

• High integrity and ability to keep confidentiality

• Executive presence - self assured exuding quiet confidence and humility

QUALIFICATIONS

• Bachelor's degree with specialization in human resources from a reputable university

EXPERIENCE

• Minimum 8 years' experience in managing Human Resources function in a luxury hotel / hospitality industry

• Knowledge of local labour law and practices

Industry

Location

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