Shift Supervisor - IT - India
Job no: IND2017-B17
India Head Office
IT Alshaya IT is a diverse organisation supporting corporate, warehouse and retail specific IT infrastructure and systems. We have software teams creating and developing in-house applications and product teams optimising and integrating major third party solutions.Â The rate of growth across divisions and geographies means we are constantly evaluating how we provide robust, scalable and business enabling infrastructure and systems in line with global benchmark standards.Â
You will provide both technical and operational supervision to the Technology Support team to ensure that the performance obligations of in-house IT systems are met. You will monitor, administer and support the organisation's IT systems including gathering and analysing data in support of systems management, maintenance, and performance. You will also be responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. By applying proven communication, analytical and problem-solving skills you will help identify, communicate and resolve malfunctions and make the appropriate recommendations in order to maximize the benefit of IT systems investments.
Knowledge & Experience
â¢At least 8-10 years' relevant work experience
â¢Supervisory experience of operational IT support teams
â¢Working technical knowledge of IT systems and IT fundamentals including the OSI reference model
â¢Hands-on troubleshooting experience
â¢Ability to analyze and diagnose problems in a methodical and timely manner
â¢Good written and oral communication skills
â¢Ability to produce operating procedures and systems documentation
â¢Capability and desire to learn cross platform technologies and supporting IT principles and practices
â¢Strong interpersonal and consultative skills
â¢Ability to present ideas in user-friendly language
â¢Able to prioritize and execute tasks in a high-pressure environment
â¢Experience working in a team-oriented, collaborative environment.
About Us: M.H. Alshaya Co. is a leading international franchise operator for over 80 of the world's most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 3,500 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.
Alshaya's stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 50,000 people from over 120 nationalities.
Advertised: 02 Apr 2017 India Standard Time