Setting high retail standards.
Answering queries from customers by phone and email.
Constantly assessing the activity of retail competitors.
Using local knowledge to identify opportunities and generate repeat business.
Identifying retail sales opportunities.
Coming up with innovative ways to market store and bring people in.
Inspiring sales teams.
Holding staff and supervisors accountable for ensuring high standards of presentation within the store.
Controlling operational expenses.
Driving new business initiatives.
Analysing and tracking sales figures.
Recognising and rewarding exceptional staff performance.